Issues with incoming mail handlers duplicating
Incident Report for Jira Work Management
Update
We continue to work on addressing issues that were duplicated before our fix was rolled out. We have identified the impacted customers and will be reaching out to them on priority.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Posted Jun 24, 2022 - 11:33 UTC
Update
We are currently working at addressing issues that were duplicated before our fix was rolled out.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Posted Jun 24, 2022 - 01:22 UTC
Monitoring
We are investigating an issue with incoming mail handlers creating duplicated issues that is impacting a small number of Jira Cloud and Jira Service Management customers. We have identified the root cause of this error and have mitigated the problem. We are now monitoring closely.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Posted Jun 23, 2022 - 19:46 UTC