Issue with incoming email handler

Incident Report for Jira Work Management

Resolved

Between 20:25 March 5th and 04:49 March 6th UTC, we faced an issue with our incoming mail handlers, preventing the processing of new emails for some customers. The issue has been resolved and the service is operating normally.

Posted Mar 06, 2024 - 05:50 UTC

Monitoring

We have deployed the fix and we are seeing recovery on affected cloud sites. We are now monitoring closely.

Posted Mar 06, 2024 - 05:02 UTC

Identified

We have identified the root cause and we are currently working on deploying the fix. We'll update the status within the next hour.

Posted Mar 06, 2024 - 04:07 UTC

Investigating

We have identified an incident that has caused the failure of the incoming email handler to a small number of customers, affecting issue creation and comments via email. We are investigating and will post updates within the next hour.

Posted Mar 06, 2024 - 00:11 UTC